PRIVACY POLICY
Your privacy matters to zoustack.
This Privacy Policy explains how Henan Wanshanghui Technology Co., Ltd., operating the zoustack online store, collects, uses, discloses, stores, retains, and otherwise processes personal information when you visit our website, browse products, place an order, use available customer account features, contact customer service, request a return or refund, subscribe to marketing communications, or otherwise interact with our online store.
By using zoustack, you acknowledge that personal information may be processed as described in this Privacy Policy, subject to applicable law.
Business Responsible for This Store
zoustack is operated by Henan Wanshanghui Technology Co., Ltd.
For the personal information handled in connection with the operation of zoustack, Henan Wanshanghui Technology Co., Ltd. is the business responsible for the processing described in this Privacy Policy, except where another service provider independently determines how it processes information under its own privacy terms and legal obligations.
Store Name:
zoustack
Operating Company:
Henan Wanshanghui Technology Co., Ltd.
Legal Representative:
He Jianfeng
Company Type:
Limited Liability Company
Registered Address:
China, Henan Province, Zhengzhou City, Xinzheng City, Mengzhuang Town, Chenghouma Village, South Side of Yuanmeng Highway, Hengsheng Changtai Logistics Park, Comprehensive Building, 1st Floor, East Side, Room 01
Privacy and Customer Service Email:
service@zoustack.com
Customer Service Phone:
+1 310-390-9543
Customer Service Hours:
9:00 AM – 6:00 PM Pacific Time
Scope of This Privacy Policy
This Privacy Policy applies to personal information processed through zoustack in connection with activities such as:
- Visiting or browsing the website
- Viewing products
- Adding products to a shopping cart
- Completing checkout
- Placing or managing orders
- Receiving shipping or tracking information
- Using customer account functions where available
- Contacting customer service
- Requesting returns or refunds
- Submitting product reviews or feedback where available
- Subscribing to marketing communications
- Interacting with cookies, analytics tools, pixels, or similar technologies
Third-party websites, payment providers, delivery providers, social platforms, or other independent services may operate under their own privacy policies and terms.
Personal Information We May Collect
The personal information we collect or process depends on how you interact with zoustack.
We do not necessarily collect every category listed below from every customer.
Information You Provide Directly
When you interact directly with zoustack, you may provide information such as:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information
- Products purchased
- Selected product options
- Customer account information
- Return or refund information
- Customer service communications
- Product reviews or feedback
- Information submitted through website forms
- Information included in messages sent to us
You should provide only information that is reasonably necessary for your transaction, request, or communication.
Order and Transaction Information
When you make a purchase, we may process information connected with the transaction, including:
- Order number
- Products purchased
- Product quantities
- Order value
- Discounts
- Shipping method
- Billing information
- Delivery information
- Payment status
- Refund status
- Transaction-related records
Certain payment information is processed by payment processors, card networks, banks, digital wallet providers, or other financial service providers rather than directly by our customer service team.
Information Collected Automatically
When you access or use zoustack, certain technical and website-use information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Device or browser identifiers
- Cookie identifiers
- Session information
- Pages viewed
- Products viewed
- Cart activity
- Checkout activity
- Referring website or traffic source
- Approximate geographic region
- Date and time of access
- Website interactions
- General browsing and usage information
This information may be collected through cookies, pixels, logs, analytics systems, and similar technologies.
Sources of Personal Information
Personal information may come from several sources depending on how you interact with zoustack.
Directly From You
For example, when you:
- Place an order
- Complete a website form
- Contact customer service
- Request a return
- Create or use an account
- Subscribe to promotional communications
- Submit a review or feedback
From Your Device or Browser
Certain technical and usage information may be generated automatically when you visit or interact with the website.
From Service Providers
We may receive information from companies that help us operate the store, including:
- Shopify
- Payment providers
- Shipping and logistics providers
- Order fulfillment providers
- Analytics providers
- Fraud-prevention providers
- Customer service platforms
- Marketing and advertising services
- Technology and security providers
Information received from these sources is used as reasonably necessary to operate, maintain, secure, and support zoustack.
How We Use Personal Information
We may use personal information for legitimate business purposes connected with operating zoustack.
Processing and Fulfilling Orders
We may use information to:
- Receive orders
- Confirm transactions
- Process payments
- Verify order information
- Prepare products for fulfillment
- Arrange shipment
- Provide tracking information
- Deliver orders
- Communicate about order status
Customer Service
We may use information to:
- Answer product questions
- Locate an order
- Respond to customer inquiries
- Investigate shipping or delivery issues
- Handle return requests
- Process refund requests
- Resolve complaints
- Provide general customer support
Operating and Improving the Store
We may process website or transaction information to:
- Maintain website functionality
- Understand website usage
- Identify technical problems
- Improve navigation
- Improve customer experience
- Analyze store performance
- Understand general customer interactions
- Maintain internal operational records
Security and Fraud Prevention
Information may be used where reasonably necessary to:
- Verify transactions
- Identify suspicious activity
- Prevent unauthorized purchases
- Detect fraud
- Protect customer accounts
- Protect our website
- Protect our business
- Investigate security incidents
Business and Legal Administration
We may process information for purposes such as:
- Accounting
- Tax administration
- Recordkeeping
- Compliance with legal obligations
- Responding to lawful requests
- Enforcing store policies
- Resolving disputes
- Establishing, exercising, or defending legal claims
Marketing Communications
Where permitted, we may use contact or interaction information to send:
- Product announcements
- Store updates
- Promotional offers
- Marketing emails
- Other zoustack marketing communications
Where consent is legally required, marketing communications will be sent based on the applicable consent or permission.
You may unsubscribe from promotional emails by using the unsubscribe mechanism contained in the relevant message.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related communications concerning matters such as:
- Orders
- Payments
- Shipping
- Delivery
- Returns
- Refunds
- Account security
- Customer service
Shopify and Our E-Commerce Infrastructure
zoustack uses Shopify to support the operation of our online store.
Depending on the services and features being used, Shopify may process information connected with functions such as:
- Store hosting
- Website operation
- Shopping cart functionality
- Checkout
- Customer accounts
- Order management
- Fraud prevention
- Website security
- Analytics
- Payment-related functionality
Shopify may process certain information on our behalf and may also process certain information under its own applicable terms and privacy practices.
Other apps or technology providers integrated with the store may also process information reasonably necessary to provide their services.
Payment Information
zoustack currently accepts:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
The payment options actually available to a particular customer will be displayed during checkout.
Payment transactions may involve:
- Payment processors
- Banks
- Card issuers
- Card networks
- Digital wallet providers
- Other authorized financial service providers
These providers may process payment information according to their own privacy policies, security procedures, and legal obligations.
For ordinary customer service purposes, we generally do not require customers to send complete payment credentials to us.
Never Send Us by Email
Please do not send:
- Your complete credit or debit card number
- CVV or CVC security code
- Online banking password
- Payment account password
- One-time authentication code
- Other confidential financial credentials
For payment-related customer service questions, please provide your order number and appropriate non-sensitive transaction information instead.
Your current Privacy Policy already lists these five payment methods, so they remain unchanged here.
Cookies and Similar Technologies
zoustack may use cookies, pixels, local storage technologies, analytics tools, and similar technologies to operate, secure, understand, and improve the website.
Essential Technologies
These technologies may support important website functions such as:
- Shopping cart operation
- Checkout
- Session management
- Customer account access
- Security
- Fraud prevention
- Website functionality
Disabling certain essential technologies may prevent parts of the website from working correctly.
Preference and Functionality Technologies
These may help:
- Remember certain choices
- Preserve preferences
- Improve website usability
- Provide a more consistent browsing experience
Analytics Technologies
Analytics tools may help us understand:
- Pages visited
- Website navigation
- General visitor activity
- Website performance
- Traffic sources
- General shopping interactions
We may use this information to evaluate and improve the store.
Advertising and Marketing Technologies
Where applicable and permitted, advertising or marketing technologies may be used to:
- Measure advertising performance
- Understand marketing effectiveness
- Attribute visits or purchases to campaigns
- Limit repetitive advertising
- Provide advertising that may be more relevant
- Understand interactions with marketing campaigns
Depending on applicable privacy law, certain advertising-related disclosures may be treated as a "sale," "sharing," or use for "targeted advertising," even where money is not exchanged for personal information.
Where applicable law gives you a right to opt out of such activity, appropriate privacy controls may be made available through the store.
Your Cookie and Privacy Choices
Depending on your location and the configuration of the website, you may be provided with privacy tools such as:
- Cookie consent controls
- Cookie preference settings
- Data-sharing opt-out controls
- Advertising-related preference controls
- Other region-specific privacy choices
You may also be able to control cookies through your browser or device settings.
Disabling or blocking certain technologies may affect website functionality.
Where zoustack provides a privacy preference or data-sharing opt-out mechanism, you may use that mechanism to submit the applicable choice.
When We Disclose Personal Information
We may disclose personal information when reasonably necessary for legitimate operational, transactional, security, or legal purposes.
E-Commerce and Technology Providers
Information may be disclosed to providers supporting:
- Website infrastructure
- Hosting
- Store functionality
- Cloud systems
- IT support
- Security
Payment Providers
Information may be disclosed or transmitted to providers involved in processing, authorizing, or verifying payments.
Fulfillment and Delivery Partners
Order information may be provided to companies helping with:
- Product fulfillment
- Packaging
- Warehousing
- Shipping
- Delivery
- Logistics
Customer Service Providers
Information may be processed using systems that help manage customer communications, service requests, and support.
Analytics and Marketing Providers
Where permitted, information may be processed by providers assisting with:
- Analytics
- Marketing
- Advertising measurement
- Campaign attribution
Professional Advisers and Authorities
Where reasonably necessary or legally required, information may be disclosed to:
- Accountants
- Legal advisers
- Auditors
- Insurers
- Regulators
- Courts
- Government authorities
- Law enforcement
Business Transfers
If all or part of the business is involved in a lawful corporate transaction, personal information may be transferred or disclosed as part of that transaction where permitted by law.
Examples may include:
- Merger
- Acquisition
- Financing
- Reorganization
- Sale of business assets
- Transfer of business operations
Where required, appropriate safeguards or notices will be provided.
International Processing of Information
zoustack operates in an international e-commerce environment.
Henan Wanshanghui Technology Co., Ltd., Shopify, technology providers, payment providers, fulfillment partners, shipping providers, analytics providers, and other service providers may operate in different countries or regions.
As a result, personal information may be transferred to or processed in a jurisdiction different from the country or region in which you live.
Privacy and data protection laws may differ between jurisdictions.
Where applicable law requires specific protections for international transfers of personal information, legally recognized, contractual, or other appropriate safeguards may be used.
How Long We Keep Personal Information
We do not intend to retain personal information longer than reasonably necessary for the purpose for which it is being processed, subject to applicable legal and operational requirements.
Retention periods may depend on factors including:
- Order fulfillment
- Delivery
- Returns
- Refunds
- Customer service
- Account management
- Fraud prevention
- Security
- Accounting
- Tax obligations
- Legal recordkeeping
- Dispute resolution
- Contract enforcement
- Regulatory requirements
Different categories of information may therefore be retained for different periods.
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise disposed of in accordance with applicable requirements and operational practices.
Your Privacy Rights and Choices
Privacy rights vary depending on where you live.
Subject to applicable law and any permitted exceptions, you may have rights such as:
- Requesting access to personal information
- Requesting correction of inaccurate information
- Requesting deletion of eligible personal information
- Requesting a copy of certain personal information
- Requesting restriction of certain processing
- Objecting to certain processing
- Withdrawing consent where processing relies on consent
- Opting out of marketing communications
- Opting out of certain targeted advertising
- Opting out of certain sale or sharing of personal information where applicable
- Exercising other privacy rights available under applicable law
Not all rights apply in every location or circumstance.
Certain information may need to be retained even after a privacy request where retention is reasonably necessary to:
- Complete an existing transaction
- Maintain legally required records
- Prevent or investigate fraud
- Resolve disputes
- Protect legal rights
- Comply with applicable law
Your current policy already includes access, correction, deletion, restriction, objection, consent withdrawal, marketing opt-out, and advertising-related rights, and these have been preserved.
Submitting a Privacy Request
Privacy-related requests may be submitted to:
Where possible, please use the subject line:
Privacy Request
Please describe your request clearly and provide sufficient information for us to identify the relevant account, order, or customer record.
Identity Verification
Before completing certain privacy requests, we may need to verify that the person making the request is the person to whom the information relates or is otherwise authorized to make the request.
Verification may require reasonable information connected with an account or transaction.
We will not ask you to send your complete payment card number, CVV, online banking password, or similar sensitive financial credentials for identity verification.
Authorized Representatives
Where applicable law allows another person to submit a privacy request on your behalf, we may request information reasonably necessary to confirm that the person is authorized to act for you.
The verification process may depend on the nature of the request and applicable law.
Children and Minors
zoustack is an online retail store intended for individuals legally able to participate in commercial transactions or for individuals using the store with appropriate parental or guardian involvement where required.
Our services are not specifically designed to knowingly collect personal information from children in circumstances where parental or guardian authorization is required by law.
If you believe a child has submitted personal information to us inappropriately, please contact:
We will review the matter and take appropriate action where required.
Information Security
We use reasonable technical and organizational measures intended to protect personal information against risks such as:
- Unauthorized access
- Unauthorized disclosure
- Misuse
- Loss
- Alteration
- Destruction
Security measures may also be provided by the e-commerce, hosting, payment, technology, and security providers supporting our store.
However, no website, network, internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect:
- Account credentials
- Passwords
- Devices
- Email accounts
- Payment information
If you suspect unauthorized activity relating to your zoustack order or account, please contact us promptly.
Third-Party Websites and Services
zoustack may contain links to websites or services operated by third parties.
We do not control the privacy practices, content, security procedures, or policies of independent third parties.
If you leave our website or use a third-party service, you should review the applicable third party's privacy policy before providing personal information.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time where reasonably necessary to reflect changes in:
- Store operations
- Technology
- Website functionality
- Data-processing practices
- Service providers
- Security practices
- Products or services
- Legal or regulatory requirements
When this Privacy Policy is updated, the revised version will be published on this page.
Where appropriate, the Last Updated date will also be revised.
Any additional notice or consent required by applicable law will be provided as required.
Contact the Business Responsible for zoustack
Questions about this Privacy Policy, how zoustack handles personal information, or privacy-related requests may be directed to:
Store Name:
zoustack
Operating Company:
Henan Wanshanghui Technology Co., Ltd.
Legal Representative:
He Jianfeng
Company Type:
Limited Liability Company
Registered Address:
China, Henan Province, Zhengzhou City, Xinzheng City, Mengzhuang Town, Chenghouma Village, South Side of Yuanmeng Highway, Hengsheng Changtai Logistics Park, Comprehensive Building, 1st Floor, East Side, Room 01
Privacy and Customer Service Email:
service@zoustack.com
Customer Service Phone:
+1 310-390-9543
Customer Service Hours:
9:00 AM – 6:00 PM Pacific Time
For privacy-related inquiries, please use “Privacy Request” as the email subject where possible.
zoustack is operated by Henan Wanshanghui Technology Co., Ltd.