SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy explains how orders placed through zoustack are processed, dispatched, tracked, and delivered.
It also explains estimated delivery periods, shipping fees, address responsibilities, international shipments, delivery delays, lost or damaged parcels, and other shipping-related matters.
Business Operating zoustack
zoustack is operated by Henan Wanshanghui Technology Co., Ltd.
Store Name:
zoustack
Operating Company:
Henan Wanshanghui Technology Co., Ltd.
Legal Representative:
He Jianfeng
Company Type:
Limited Liability Company
Registered Address:
China, Henan Province, Zhengzhou City, Xinzheng City, Mengzhuang Town, Chenghouma Village, South Side of Yuanmeng Highway, Hengsheng Changtai Logistics Park, Comprehensive Building, 1st Floor, East Side, Room 01
Customer Service Email:
service@zoustack.com
Customer Service Phone:
+1 310-390-9543
Customer Service Hours:
9:00 AM – 6:00 PM Pacific Time
Shipping at a Glance
Our standard shipping framework is:
Order Processing Time:
Up to 5 business days
Estimated Delivery Time After Shipment:
Approximately 10–20 business days
Standard Shipping Fee:
US$5.99 per order
These timeframes are estimates and may be affected by the circumstances described in this policy.
1. Order Processing
After payment has been successfully authorized, orders are generally processed within up to 5 business days.
Order processing may include:
- Payment verification
- Order confirmation
- Inventory preparation
- Product picking
- Packing
- Shipping-label preparation
- Transfer to the applicable carrier or logistics provider
Business days generally exclude weekends and public holidays.
Orders placed on weekends or public holidays may begin processing on the next available business day.
Processing may occasionally require additional time because of:
- High order volume
- Inventory verification
- Product availability
- Payment verification
- Public holidays
- Fulfillment issues
- Other unexpected operational circumstances
If a significant processing issue affects your order, we may contact you using the contact information provided during checkout.
Once an order has progressed into fulfillment, changes or cancellations may no longer be possible.
2. When Delivery Time Begins
Our estimated delivery period generally begins after the order has been processed and dispatched.
The estimated delivery time after shipment is:
Approximately 10–20 business days
The processing period and delivery period are separate.
For example, an order may first require up to 5 business days of processing before being transferred to the applicable shipping carrier.
Your existing policy already distinguishes processing time from delivery time, which is important for avoiding ambiguity.
3. Estimated Delivery Times
The 10–20 business day delivery period is an estimate and not a guaranteed arrival date.
Actual delivery time may vary depending on factors including:
- Destination country or region
- Shipping carrier
- Carrier capacity
- Customs procedures
- Local delivery conditions
- Weather
- Public holidays
- Transportation disruptions
- Remote locations
- Accuracy of the shipping address
- Other events outside our reasonable control
Some shipments may arrive earlier than the estimated period, while others may take longer.
Unless expressly stated otherwise, estimated delivery dates are not guaranteed.
4. Standard Shipping Fee
The standard shipping fee for zoustack orders is:
US$5.99 per order
The applicable shipping charge will be displayed during checkout before the customer completes payment.
From time to time, different shipping terms may apply because of promotions.
These may include:
- Free shipping
- Reduced shipping fees
- Order-value-based shipping offers
- Product-specific shipping offers
If a promotional shipping rate applies, the applicable amount will be displayed during checkout.
Unless an applicable promotion is shown, the standard shipping fee remains:
US$5.99 per order
5. Shipping Availability
Shipping availability may depend on:
- Destination
- Product
- Fulfillment arrangement
- Carrier coverage
- Local restrictions
If shipping is available to the address entered during checkout, the applicable shipping option will normally be displayed before the order is completed.
In some circumstances, delivery may not be available to certain:
- Countries
- Regions
- Remote areas
- Restricted locations
- PO boxes
- Military addresses
- Other locations unsupported by the applicable carrier
If we discover after an order has been placed that delivery cannot reasonably be completed to the address provided, we may contact the customer regarding available options.
6. Shipping Confirmation
After an order has been dispatched, the customer may receive a shipping confirmation.
Where available, the confirmation may include:
- Tracking number
- Shipping carrier
- Tracking link
- Shipment status
- Other delivery-related information
Customers should ensure that the email address and contact information entered during checkout are accurate.
If you do not receive a shipping confirmation, please check your:
- Inbox
- Spam folder
- Junk folder
- Promotions folder
7. Tracking Your Order
Where tracking is available, tracking information can be used to follow the progress of a shipment after dispatch.
Tracking does not always become active immediately after a shipping label is created.
A carrier may require time to:
- Receive the parcel
- Complete the first scan
- Move the parcel between facilities
- Update tracking records
- Process customs procedures
- Transfer the parcel to a local delivery partner
Temporary gaps in tracking updates do not necessarily mean that a package has stopped moving.
Please allow reasonable time for the tracking system to update.
If there has been no meaningful tracking update for an unusually long period, please contact:
Email:
service@zoustack.com
Phone:
+1 310-390-9543
Please provide your order number and tracking number where available.
8. Orders Shipped in More Than One Package
A single order may sometimes be divided into multiple shipments.
This may occur because of:
- Product availability
- Fulfillment arrangements
- Package size
- Warehouse allocation
- Carrier requirements
- Other logistical reasons
As a result:
- One order may arrive in more than one parcel
- Parcels may arrive on different days
- Different parcels may have different tracking numbers
Receiving one parcel does not necessarily mean that the entire order has been delivered.
If your order contains multiple products, please review all available shipment and tracking information before reporting an item as missing.
9. International Shipping
International shipments may be subject to customs procedures, import rules, or local government requirements.
Depending on the destination, additional charges may include:
- Import duties
- VAT
- Sales tax
- Customs fees
- Brokerage charges
- Government charges
- Carrier handling fees
If these charges are not specifically collected during zoustack checkout, they may be assessed separately by the applicable customs authority, government agency, carrier, or another third party.
These third-party charges are generally outside our control.
Customers are responsible for understanding any import requirements that may apply in their destination country or region, except where applicable law provides otherwise.
Customs procedures may also delay delivery.
10. Shipping Address Responsibility
Customers are responsible for providing complete and accurate shipping information.
Before completing checkout, please verify:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Telephone number where required
Incorrect, incomplete, or outdated address information may cause:
- Delivery delays
- Failed delivery
- Parcel return
- Additional shipping charges
- Reshipment costs
- Shipment loss
Except where otherwise required by applicable law, zoustack is not responsible for delays or delivery failures caused solely by incorrect shipping information provided by the customer.
11. Address Changes After an Order Is Placed
If you notice an error in your delivery address, contact us as soon as possible.
Customer Service Email:
service@zoustack.com
Customer Service Phone:
+1 310-390-9543
We will make reasonable efforts to update the address where the order has not progressed too far in fulfillment.
However, address changes may no longer be possible after an order has been:
- Packed
- Transferred to a carrier
- Shipped
- Entered into the carrier's delivery network
Submitting an address-change request does not guarantee that the requested change can be completed.
12. Delivery Delays
Although the normal estimated delivery period is approximately 10–20 business days after shipment, delays may occur.
Possible causes include:
- Severe weather
- Carrier disruptions
- Customs inspections
- Transportation congestion
- Peak shipping periods
- Public holidays
- Local delivery restrictions
- Natural disasters
- Labor disruptions
- Incorrect shipping information
- Other events outside our reasonable control
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
If a shipment appears significantly delayed beyond the normal estimated period, contact us and provide:
- Order number
- Full name
- Tracking number
- Relevant tracking information
We will review the shipment information available to us and provide reasonable assistance.
13. Tracking Shows Delivered but You Cannot Find the Package
If tracking shows that your parcel has been delivered but you cannot locate it, please first:
- Confirm the shipping address on your order.
- Check your front door.
- Check your mailbox.
- Check parcel lockers where applicable.
- Check garage, reception, or other safe delivery locations.
- Ask members of your household.
- Check with neighbors where appropriate.
- Contact your building reception, concierge, or property management where applicable.
- Contact the shipping carrier for available delivery information.
Some carriers may leave parcels in a secure delivery location.
If the parcel still cannot be located, please contact customer service and provide:
- Order number
- Tracking number
- Delivery address
- Relevant carrier information
We will review available delivery records and provide reasonable assistance.
14. Failed Delivery Attempts
A carrier may make one or more delivery attempts depending on local procedures.
Delivery may fail because:
- Nobody is available to receive the parcel
- The address is incomplete
- The address is incorrect
- The recipient cannot be located
- Access to the property is restricted
- The carrier requires collection from a local facility
- Customs or import requirements remain incomplete
Customers should review tracking updates and carrier instructions where applicable.
Failure to respond to carrier notices or collect a parcel may result in the package being returned.
15. Unclaimed or Refused Packages
A parcel may be returned to the sender or fulfillment facility if:
- Delivery is refused
- The parcel is not collected
- The carrier cannot complete delivery
- The address is incorrect or incomplete
- Customs procedures are not completed
- The recipient cannot be contacted where required
Where a parcel is returned because of incorrect customer-provided information, refusal of delivery, or failure to collect the parcel, additional shipping or reshipment charges may apply where permitted by law.
Please contact us before refusing a delivery whenever reasonably possible.
If a delivery problem was caused by a verified shipping or fulfillment error attributable to zoustack, we will review the circumstances and provide an appropriate resolution.
16. Lost Packages
If tracking information suggests that a shipment may have been lost in transit, please contact customer service.
We may need to:
- Review shipment records
- Review tracking history
- Contact the applicable carrier
- Wait for a carrier investigation where necessary
Carrier investigations may require additional processing time.
Please retain:
- Order confirmation
- Order number
- Tracking number
- Shipping confirmation
- Relevant carrier communications
until the matter has been resolved.
If the carrier confirms that the shipment has been lost, we will review the circumstances and determine the appropriate resolution in accordance with our policies and applicable law.
17. Damaged Shipments
If the external shipping package arrives visibly damaged, inspect the product where reasonably possible.
If the product itself appears to have been damaged during transportation, please contact customer service and provide:
- Order number
- Photos of the outer package
- Photos of the shipping label
- Photos of the product
- Photos of internal packaging where relevant
- Brief description of the problem
Please keep the product and packaging while the issue is being reviewed.
Damaged-product requests are handled in accordance with our Return & Refund Policy.
18. Missing Products
If an item appears to be missing from your order, first check whether the order has been divided into multiple shipments.
Review:
- Order confirmation
- Shipping confirmation
- Tracking numbers
- Shipment status
- Any package still in transit
If all packages associated with the order have been delivered and a product is still missing, contact customer service.
Please provide:
- Order number
- Missing product name
- Missing quantity
- Photos of the package where relevant
We will review the available order and fulfillment information.
19. Shipping and Product Returns Are Different Processes
A shipping address, fulfillment address, sender address, or registered company address should not automatically be treated as a return address.
Do not return products to the address printed on the original parcel or to the registered address of Henan Wanshanghui Technology Co., Ltd. unless our customer service team specifically instructs you to do so.
The appropriate return location may depend on:
- Product
- Order
- Fulfillment arrangement
- Return reason
- Customer destination
Before sending a return, please review our Return & Refund Policy and contact customer service for the applicable return instructions.
Unauthorized returns may experience delays or may not be processed correctly.
Your original policy already contains this important distinction, and it should remain.
20. Shipping Fees and Refunds
Original shipping fees are generally not refundable for ordinary change-of-mind returns unless applicable law requires otherwise.
Where an order is returned or refunded because of a verified:
- Fulfillment error
- Product issue
- Shipping error attributable to zoustack
shipping charges may be handled differently depending on the circumstances.
Refund eligibility and processing are governed by our Return & Refund Policy.
21. Shipping Promotions
zoustack may occasionally offer promotional shipping arrangements.
These may include:
- Free shipping
- Reduced shipping fees
- Shipping discounts
- Minimum-order free shipping
- Product-specific shipping offers
Promotions may:
- Run for a limited period
- Apply only to selected products
- Require a minimum order amount
- Be available only in certain destinations
- Include additional conditions
If a shipping promotion applies to your order, the applicable shipping adjustment should appear during checkout.
Unless an applicable promotion is displayed, the standard shipping charge is:
US$5.99 per order
22. Customer Responsibility During Delivery
Customers should monitor available shipping and tracking information after dispatch.
Where a carrier requests action, customers may need to:
- Confirm delivery information
- Arrange redelivery
- Collect a parcel
- Respond to customs requirements
- Provide information reasonably required by the carrier
Failure to respond to applicable carrier or customs requirements may affect delivery.
23. Events Outside Our Reasonable Control
Shipping or delivery may occasionally be affected by events outside our reasonable control, including:
- Severe weather
- Natural disasters
- Transportation disruptions
- Carrier outages
- Customs delays
- Government actions
- Labor disruptions
- Public emergencies
- Network or technology failures
- Other extraordinary circumstances
We will make reasonable efforts to assist with affected orders where possible.
Nothing in this section limits consumer rights that cannot legally be excluded.
24. Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to limit or exclude rights available under mandatory consumer protection law.
Depending on the customer's location, applicable law may provide rights relating to:
- Delivery
- Lost goods
- Damaged goods
- Incorrect goods
- Delayed delivery
- Refunds
- Other protected consumer matters
Where mandatory law provides greater protection than this policy, the applicable legal requirement will apply.
25. Changes to This Shipping Policy
We may update this Shipping & Delivery Policy when reasonably necessary because of changes to:
- Fulfillment arrangements
- Carrier services
- Delivery regions
- Shipping fees
- Shipping procedures
- Business operations
- Legal or regulatory requirements
The most current version will be published on this page.
Where appropriate, the Last Updated date will also be revised.
Shipping Support
If you need assistance with:
- Order processing
- Shipment status
- Tracking
- Delivery
- Address corrections
- Missing parcels
- Delivery delays
- Lost shipments
- Damaged shipments
please contact our customer service team.
Business and Customer Service Information
Store Name:
zoustack
Operating Company:
Henan Wanshanghui Technology Co., Ltd.
Legal Representative:
He Jianfeng
Company Type:
Limited Liability Company
Registered Address:
China, Henan Province, Zhengzhou City, Xinzheng City, Mengzhuang Town, Chenghouma Village, South Side of Yuanmeng Highway, Hengsheng Changtai Logistics Park, Comprehensive Building, 1st Floor, East Side, Room 01
Customer Service Email:
service@zoustack.com
Customer Service Phone:
+1 310-390-9543
Customer Service Hours:
9:00 AM – 6:00 PM Pacific Time
For order-related inquiries, please include your order number whenever possible.
The registered address above is provided for business identification and transparency and should not automatically be used as a product return address.
zoustack is operated by Henan Wanshanghui Technology Co., Ltd.